SUPPORT
Frequently Asked Questions
Find answers to common questions about our services, process, and policies.
We provide custom software development, web design and development, business and management systems, technology consulting, and ongoing technical support for businesses and organizations.
PrimeByte Technologies was founded in 2022 and officially registered with the Corporate Affairs Commission (CAC) of Nigeria on February 14, 2025.
You can contact us through our website contact form, email, or other provided communication channels. After understanding your requirements, we will provide a proposal outlining the scope, timeline, and cost.
Yes. Most projects require full or partial upfront payment before work begins. Payment terms will be clearly communicated and agreed upon before project commencement.
Yes. We accept online payments through approved and secure payment platforms for our services.
No. All payments made to PrimeByte Technologies are strictly non-refundable.
Once payment is made, it cannot be reversed, regardless of project stage, cancellation, or change of mind. Clients are advised to review service details carefully before making payment.
Project timelines vary depending on complexity, scope, and client responsiveness. Estimated timelines will be communicated before the project begins and may be adjusted if project requirements change.
Yes, but only within the agreed project scope. Any additional features or changes outside the original scope may attract additional charges and may affect delivery timelines.
Ownership and usage rights are defined by the specific project agreement. In most cases, clients receive usage rights upon full payment. Source code ownership or transfer terms will be clearly stated before project delivery.
Yes. We offer maintenance and technical support services, either as part of the project agreement or as an additional paid service.
Yes. We work with startups, SMEs, and established organizations, providing scalable solutions tailored to business size and growth goals.
Yes. All client information and project details are treated as confidential and handled with strict professionalism.
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